Product Returns

Please complete the form below to request an RMA number.

Non-defective merchandise:

We will accept unused item in its original package for up to 48 hours from day of receiving package. If item appears to have been used, we can not issue a refund.

A 15% re-stocking fee will be charged to the customer. Customer is responsible for all shipping charges. Once the RMA is approved, you must include your RMA number within the return package. When we have received approved returns, we will then issue you a refund for purchase price minus 15% re-stocking fee.

It is advised to insure all returns to us that are glass or breakable items. We can not issue a refund for damaged items returned to us.

Defective merchandise:

We will replace with same item or issue you a refund

Order Information

* First Name:

* Last Name:

* E-Mail:

* Telephone:

* Order ID:

Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

* Reason for Return:
Product is opened:

Faulty or other details:
Enter the code in the box below:

Candles By Connie © 2017